KYC Policy

Mostbet is committed to maintaining the highest standards of player protection and regulatory compliance. Know Your Customer (KYC) verification is a fundamental part of our operations, required by our license and by international anti-money laundering (AML) regulations. This policy explains why we collect information from you, what documents we need, how we protect your data, and what happens if verification cannot be completed. We approach this process respectfully and transparently—verification is not an accusation, but a safeguard for you and the integrity of our platform.

KYC verification serves several critical purposes. First, it is a legal requirement under our Curaçao eGaming license and international anti-money laundering (AML) regulations. Second, it protects minors by confirming that all account holders are at least 18 years of age. Third, it helps prevent fraud, identity theft, and unauthorized account access. Fourth, it ensures that funds on our platform come from legitimate sources and are not connected to criminal activity. Finally, it protects you as a player by ensuring that only authorized individuals can access your account and withdraw your funds.

Verification may be triggered at several points during your relationship with Mostbet. You may be asked to provide documents at account registration, before your first withdrawal request, if you exceed certain deposit or wagering thresholds, if you change your primary payment method, or if our compliance team identifies activity that requires additional scrutiny. In most cases, you will receive a clear notification in your player account indicating which documents are needed and by when.

To verify your identity, you must submit a clear, legible scan or photograph of one of the following documents:

Documents must be in color, show your full name, date of birth, and photograph, and be dated within the last 10 years. If your document is in a language other than English, you may be asked to provide a certified translation. Ensure that all text is clearly visible and not obscured by glare, shadows, or damage.

We require proof that you reside at the address registered on your Mostbet account. Acceptable documents include:

The document must clearly show your name and full address. If your address on the proof document does not match your registered account address, you may be asked to update your account details or provide an explanation.

To confirm that you own and control the payment methods linked to your account, we may request proof of ownership. Acceptable evidence includes:

The name on the payment method must match the name on your Mostbet account. If you use a payment method registered to someone else, you will not be able to complete verification and may not be able to withdraw funds.

If you make a large deposit or if our compliance team identifies activity that suggests a need for additional scrutiny, we may ask you to provide information about the source of your funds (where the money came from) or your source of wealth (how you earned or accumulated your overall assets). This is a standard AML requirement and helps us ensure that funds on our platform are not connected to illegal activity. You may be asked to provide:

We will handle all such information confidentially and use it only for compliance purposes.

In certain cases, we may conduct Enhanced Due Diligence (EDD). This applies if you are identified as a Politically Exposed Person (PEP)—someone who holds or has recently held a prominent public position—or if other risk factors are identified. EDD may involve additional document requests, background checks, or detailed questioning about the source and nature of your funds. This is not a sign of wrongdoing; it is a regulatory requirement that applies to high-risk profiles. We will inform you clearly if EDD is required and what additional steps are necessary.

All documents must be submitted through your player account on most-bet.net.pk. Log in, navigate to the verification section, and upload clear images or scans of the required documents. We accept PDF, JPG, and PNG formats. Files should be no larger than 5 MB each. Our compliance team typically reviews submissions within 24 to 72 hours and will notify you of the outcome via email and in your player account. If documents are unclear, incomplete, or do not meet our requirements, we will request resubmission with specific guidance on what is needed.

All documents and personal information you submit are protected by industry-standard encryption and secure storage protocols. We access your data only for verification and compliance purposes and do not share it with third parties except as required by law or our regulatory obligations. For detailed information on how we collect, use, and protect your personal data, please refer to our Privacy Policy. Your trust is essential to us, and we take the security of your information seriously.

If you do not submit the required documents within the specified timeframe, or if your documents do not meet our verification standards, your account may be restricted. Specifically:

In cases where we identify fraudulent documents, false information, or activity that violates AML regulations, we may close your account immediately and report the matter to relevant authorities as required by law. Any funds in your account will be handled according to our AML policy and applicable legal requirements.

Verification is not a one-time process. Depending on your account activity, deposit levels, and changes in our risk assessment, we may ask you to re-verify your identity and address periodically. This is standard practice in the gaming industry and helps us maintain compliance with evolving AML regulations. If we request re-verification, we will provide clear instructions and a reasonable deadline for submission.

If you have questions about the KYC process, need clarification on which documents to submit, or believe there is an error in your verification status, please contact our support team. We are available 24/7 via live chat, email at support@mostbet.com, Telegram, or phone. Our team will assist you in English, Urdu, or Hindi and can provide guidance on completing verification smoothly. For more information about our platform and services, visit mostbet game on our website.